HOW DOES THE MULTI-BUY OFFER WORK?

Simply add any 2 items to your cart from our store and you will save 10% at checkout or alternatively if you purchase 3 or more items you will receive 20% discount. The discount is automatically applied at checkout.  

HOW DO I KNOW IF MY ORDER HAS COMPLETED?

You will receive an e-mail confirmation containing your order information once you have paid for your order.

HOW LONG WILL IT TAKE TO RECEIVE MY JEWELLERY ITEM?

All items listed on our website are in stock in our UK office. Your order will be shipped within 1 working day. Engraved items are shipped within 2-3 working days. The shipping time depends on the Royal Mail shipping method that you selected at checkout. For more information, please check our Shipping Information. 

HOW DO YOU ENGRAVE YOUR CHARMS?

The highest quality and guaranteed to last a lifetime, we use a state-of-the-art laser engraving machine to engrave all our Jewellery charms. Our engraved charms are designed to be worn every day and you can rest assured that the engraving will not fade.

Your engraved text will be completed in lower case with a capital letter at the beginning of names and messages. Initials will be in Capital letters.

WHICH PAYMENT METHODS DO YOU ACCEPT?

We accept PayPal, all major credit cards, Google, Apple pay and you can also spread the cost of your order in instalments with Clearpay.

HOW DO YOU SECURE MY PAYMENT INFORMATION?

We take security very seriously and do not process any of your payment information ourselves. All payment methods used are safe and secure. Once you enter your personal and payment card information, your online purchase will be processed through a secure computer server. The personal information you enter is also encrypted to keep it protected while in transaction.

WHAT SHOULD I DO IF I DON’T RECEIVE MY PARCEL?

You can email our Customer Service directly with your Order number and we will check the tracking information for you and provide an update. If, on the rare occasion, your package was lost in transit we will resend for you express delivery.

WHAT IS YOUR RETURN POLICY?

We offer an easy, hassle-free 30-day returns policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of the delivery date. If you would like to know more, please view our full Returns Policy or get in touch with us at Hello@charmskingdom.co.uk.

ARE YOUR CHARMS GENUINE SILVER AND DO THEY FIT BRANDED BRACELETS?

Our charms are made of 925 sterling silver. Sterling Silver is an alloy made up of 92.5% pure Silver and 7.5% Copper. This alloy is used for jewellery making as it is far more durable than pure silver alone.

Our charms are compatible with European style charm bracelets, such as Pandora, Biagi, Troll, Chamilia etc.